Sensee to Enhance Call Center Home Working Experience

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Sensee, which has become the first to provide home-based agents for inbound call centers, introduces a consultancy service for the DIY home working set-up. As chief executive officer at Sensee Steve Mosser commented the current solution, it would allow to optimize the work of home-based call center agents. Unfortunately, managers often underestimate the potential challenges of home working, resulting in a lower level of customer support service. Due to its experience of contact center home working provision and remote agents systems, Sensee will ensure more efficient work and a higher ROI. “Our consultancy division can ensure that call centers adopting a DIY home working approach do not fail in their endeavors,” said Mosser.